Contact Kensington Water Restoration

What should you do before the crew gets to your Kensington home?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• If the leak is at the washer, close both valves behind it. If it's anywhere else, close the main valve.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What will we ask when you call about water damage in Kensington?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether the water came from inside the house or from outside.
• Which rooms and floors are wet.
• Whether this happened overnight or in the last hour.
• Whether someone will be home to let the crew in.
• If the furnace or water heater got wet.
• If you plan to file a claim, which company your policy is with.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

The visit opens with the source and safety, since drying can't start while water is still coming in.

Every wet area gets a reading and a photo, and that record becomes your photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

From there it's extraction and then drying, with the crew checking moisture readings until the wet materials are dry again.

How does the age of Kensington homes change a water call?

The age of your house and what it sits on decide where the crew looks first, so mention both when you call. Older homes and newer ones leak in different places, and the crew plans the visit around what you tell us. If you're not sure about any of it, the crew will check when they arrive.

Where does the Kensington number take calls from?

This number covers all of Kensington.

Calls from nearby Prestwick, Bellwood, Station Hill, Belleville, Woodcreek Reserve, Eagle Trace, Clayton and Woodcreek Crossing reach the same team. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. For details on the work itself, see our page on water damage restoration.

What should you know before you call?

Who runs the crews behind Kensington Water Restoration?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Kensington Water Restoration. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

The Indiana Chamber's 2025 Best Places to Work list included it in the small companies group. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. Call the number on this page any time to reach the team.